DNS Outage — Client Services Impact

Incident Report for Zeotap

Resolved

On 23 July 2026, between approximately 06:00 and 11:00 IST, a DNS resolution issue disrupted several Client Services. Impact was intermittent and varied by service as DNS caches expired and refreshed, with the most noticeable disruption for most services around 09:00 IST. During this window some clients may have seen errors or elevated latency when accessing affected services. The issue has since been fully resolved and all services are operating normally. We apologise for any inconvenience caused.

Posted Jul 23, 2026 - 00:00 UTC

This incident affected: Client Services (Source Ingestion Manager, Audience Publisher, Access, Authn and Authz, Event Data Collector, App Platform, Profile API, GDPR Application, Source Analytics, Symphony, UI Services).